Customer Relations Specialist

🌟 Join Our Team as a Customer Relations Specialist! 🌟Are you passionate about helping people and delivering outstanding service?Do you thrive in a fast-paced, goal-oriented environment?If yes, we want YOU to be part of our growing team!We’re looking for a Customer Relations Specialist who can handle high call volumes with professionalism, empathy, and attention to detail, ensuring every patient feels heard, supported, and valued.This is your opportunity to make a meaningful difference while advancing your career in a collaborative and rewarding workplace.🚀 Key ResponsibilitiesManage 70–100 inbound and outbound calls daily while maintaining top-quality service.Achieve a 90% call answering rate and meet all call quality benchmarks.Provide clear, accurate, and empathetic support to patient inquiries.Redirect calls efficiently to the appropriate departments.Return voicemails promptly and professionally.Maintain an average call handling time of 2 minutes.Proactively reschedule to prevent missed (“dead”) visits.Add and manage patient appointments with precision and care.Assist the manager with data updates, scheduling, and patient record maintenance.Build and maintain positive, respectful relationships with clinic staff.✅ QualificationsFluent English (spoken and written).Excellent communication skills with a strong customer-first mindset.A positive attitude, adaptability, and strong problem-solving skills.Minimum 1 year of experience in customer service, tele-sales, or a related field.Willingness to work U.S. business hours (overnight shifts).Bachelor’s degree in any field (healthcare background is a plus).🌟 Preferred Skills & AttributesExperience supporting U.S.-based customers or working in healthcare.Tech-savvy, quick learner, and detail-oriented.Strong sense of responsibility and accuracy in scheduling.Professional and empathetic tone, especially in sensitive situations.🎁 What We OfferCompetitive salary and performance-based bonuses.Growth opportunities and continuous skill development.Supportive and dynamic work environment.Medical and Social insurance coverage.