Customer Relationship Management Manager

Role DescriptionThe CRM Manager is responsible for developing and managing customer relationship strategies to boost customer satisfaction, retention, and revenue growth. This role involves overseeing CRM systems, analyzing customer data, and coordinating marketing and sales efforts to maximize customer engagement.Responsibilities:   - Develop and implement CRM strategies aligned with business goals. - Manage and analyze customer data to identify trends and opportunities. - Collaborate with marketing and sales teams to design targeted campaigns. - Monitor CRM system performance, ensuring data accuracy and system maintenance. - Prepare regular reports on campaign effectiveness and customer insights. Requirements:   - Proven experience with CRM management and software (e.g., Salesforce, HubSpot). - Strong analytical skills with the ability to interpret data meaningfully. - Excellent communication and teamwork abilities. - Familiarity with digital marketing concepts and customer engagement metrics.