Customer Relationship Officer (CRO)

Accountabilities: Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue .Providing professional, and high quality service that meet customers’ requirements and exceeds their expectations.Developing the relationship with customers, and ensuring that customers profiles are updated (through implementing the KYC principle – Know Your Customers).Identify customer needs and fulfilling it with proper bank’s products or services.Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.Promote & sell bank products/services to achieve the yearly set targets .Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS). Job Requirements: Education: Minimum Bachelor degree in business administration or finance.Experience: Minimum 3 years of experience in customer relations within the banking scoter .Competencies:Full awareness of bank’s products, services, rules & regulations.Strong orientation for sales and services.Excellent communication, negotiation & interpersonal skills.Excellent computer skills and problem solving skills.