Customer Service - Freight Forwarding

Company DescriptionGo Shipping, founded in 2006, specializes in Maritime Freight and Logistics, providing exceptional services to the global shipping community. Strategically headquartered in Piraeus, a major Mediterranean port, the company has an extensive presence in Southeast Europe with branches in Greece, Kosovo, Albania, Bulgaria, and Cyprus. Go Shipping has built a strong international network of agents in key ports and trade centers worldwide. By leveraging sea, air, and land transport, the company offers seamless and efficient logistics solutions across five continents, focusing on flexibility and regional expertise.About the roleYou will coordinate day-to-day office activities and the end-to-end freight forwarding process. The role blends online bookings, accurate shipping documentation, and proactive communication with customers, carriers, and suppliers.ResponsibilitiesCreate and manage online bookings; follow up on status, cut-offs, and exceptions.Prepare and verify shipping documents.Provide clear timely information to customers.Coordinate daily with carriers/warehouses/suppliers to secure capacity and on-time execution.Track & trace shipments; flag risks early and follow through to closure.Maintain system records.Support general office coordination (scheduling, supplies, records).RequirementsStrong MS Office Workspace skills; excellent email/Excel discipline.Very good English (written & spoken).Organized and customer-focused.Experience in customer service or operations is a plus.Nice to haveBackground in transport/logistics or freight forwarding.Additional languages ​​​​(eg, Greek, German).What we offerExcellent working environment with a young, friendly team.Professional development and real growth opportunities.Supplementary health insurance.Competitive package with performance recognition.Modern tools and clear processes.