Customer Service - Voice based

We’re Hiring – Partner Support Associate (Voice-Based ) Location: Hybrid Industry: Multinational –Fintech We’re looking for a customer-focused Partner Support Associate to join a dynamic, fast-growing team at a well-established multinational company. This is a voice-based role, focused primarily on outbound phone communication, lead follow-up, and CRM management Your Responsibilities Will Include:Making outbound calls to new and existing leads to assist with onboarding and document completion (KYB process)Reconnecting with leads who’ve paused or dropped off, presenting value propositions and encouraging re-engagementContacting previously unresponsive or "not interested" leads to restart conversations and offer updated solutionsFollowing up with merchants with open issues to ensure resolution and successful integrationIntroducing the company’s services to cold leads and guiding them through the application processLogging all call outcomes in Salesforce CRM, maintaining clean and up-to-date lead recordsWorking closely with internal teams to share insights and improve the partner journeyWhat We're Looking For:Experience in telesales, outbound customer service, or business supportConfident phone communication skills in English Target-driven mindset with a focus on relationship-building and problem-solvingAbility to manage high lead volumes and prioritize follow-ups efficientlyFamiliarity with Salesforce or similar CRM tools is preferredFresh grads are welcomed to apply