Customer Service & Account Manager (Ergonomics SaaS)

About Ergo GlobalAt Ergo Global, we are dedicated to improving workplace health, safety, and performance through evidence-based ergonomics solutions. Our team supports organizations around the world with advanced DSE assessments, ergonomic consultancy, and software tools that empower people to work better.About the RoleWe are looking for a proactive and empathetic Customer Service Agent / Account Manager to join our growing ergonomics technology and services team. This is a hybrid role combining client support, ergonomics training assistance, and SaaS account management.You will be the first point of contact for our clients and internal ergonomists, ensuring seamless delivery of our ergonomics programs and digital platforms. You will also act as a bridge between users, our tech team, and ergonomists to help identify and resolve issues, track feedback, and ensure client satisfaction.Key ResponsibilitiesProvide day-to-day customer service and technical support for clients using our ergonomics software platforms.Support ergonomists during virtual and on-site DSE assessor training courses by managing logistics, participant communications, and course materials.Monitor, document, and report technical issues or user experience challenges to the development team.Work collaboratively with the tech team to ensure bugs, improvements, and feature requests are tracked and resolved.Act as a SaaS account manager for assigned clients by maintaining relationships, ensuring engagement, and identifying opportunities for service improvement.Support onboarding and training for new clients on our platforms and services.Maintain accurate records of client interactions, support tickets, and software issues.Contribute to knowledge base content and process improvements for both clients and internal users.What We Are Looking For5+ years of experience in customer service, technical support, or account management, ideally within a SaaS or professional services environment.Excellent communication and interpersonal skills with the ability to engage with clients, technical teams, and subject matter experts.Strong organizational and problem-solving skills with a focus on client experience and efficiency.Comfort working with software platforms, CRMs, and support ticketing systems.Interest or background in ergonomics, occupational health, or workplace wellbeing is a plus.Proactive attitude, self-motivation, and a willingness to learn.Working European timezone and flexible to working out of hours as needed to support global clientsWhy Join Ergo GlobalBe part of a mission-driven company that is improving wellbeing in workplaces worldwide.Work alongside ergonomics professionals, developers, and client success experts.Opportunities for growth within a dynamic and expanding SaaS environment.Collaborative and supportive team culture.