Customer Service Advisor (French Market) Lisbon On-Site or Remote in Portugal

Are you a highly articulate French speaker looking for a fantastic career opportunity in Portugal? We're hiring Customer Success Advocates to support users of a major international home appliance brand. You can choose to work on-site in our modern Lisbon office or remotely if you currently reside anywhere else in Portugal.In this vital role, you'll be the primary point of contact for our French-speaking customers. You'll handle inquiries via phone, email, and chat, focusing on troubleshooting product issues, providing usage guidance, and ensuring swift, effective after-sales support. Your goal is to resolve problems efficiently, keep customers happy, and accurately log all interactions.What We Need From You:Native or Near-Native Fluency in French (C2). Exceptional verbal and written communication is a must.Professional English Proficiency (minimum B2). Needed for internal communication, training, and documentation.The legal right to work in Portugal.A strong dedication to providing an excellent customer experience.Prior experience in customer support or a call center is helpful, but not essential—we provide comprehensive training.Work Details and Excellent Benefits:Your schedule will be rotational, operating Monday through Saturday between 7:00 AM and 7:00 PM. You'll get one fixed day off (Sunday) plus one additional rotating day off during the week.We offer a competitive salary, supplemented by meal and transport allowances, and full private health insurance after your onboarding period. We supply all the necessary equipment (PC, headset, etc.) and encourage career progression within our global company.Special Offer for Relocating Candidates:If you are moving to Lisbon for this role, we offer a generous relocation package! This includes reimbursement for your flight tickets and a private room in a shared company apartment to help you settle into Portugal easily.If you're ready to use your language skills to deliver outstanding customer care, apply today!