Customer Service Advisor

Customer Service Advisor Are you a confident communicator with a passion for delivering first-class customer service? Our client, a leading organisation in their sector, is looking for a Customer Service Advisor / Customer Care Advisor to join their dynamic team based in Theale, near Reading.About the RoleIn this fast-paced and customer-centric position, you’ll play a pivotal role in ensuring seamless service delivery across a portfolio of client contracts. Acting as a key liaison between clients, service providers, and internal teams, you'll help maintain outstanding operational standards and drive customer satisfaction.Key Responsibilities Coordinate daily workflows to support timely and efficient service deliveryHandle inbound calls and emails professionally, resolving issues at first point of contactMonitor service level agreements (SLAs), escalating risks when neededProduce accurate estimates and quotations for client servicesManage purchase orders and maintain data in internal systems (CMMS)Foster strong relationships with both clients and external suppliersSupport continuous improvement and best practice across the teamWhat We're Looking ForExcellent verbal and written communication skillsIntermediate IT proficiency (Excel, Word, Outlook)Strong organisational skills with a proactive, solutions-focused mindsetAbility to manage multiple stakeholders and thrive under pressureA flexible team player with high attention to detailPreferred BackgroundPrevious experience in a customer service or call centre environmentExperience managing or working to service level agreementsExposure to medical equipment or healthcare settings is advantageousQualificationsNVQ Level 1–4 or equivalent in Customer Service (desirable)Additional vocational customer service qualifications welcomeAdditional DetailsOffice-based in Theale - ReadingEnglish fluency essentialAlternative job titles:Customer CareCustomer CoordinatorCustomer AgentCustomer ServiceCall Centre Agent