Customer Service Agent - Portuguese Speaker

Want to build a brighter, bolder future and grow your career? Join Ecolab’s team and help create a world where we all thrive.Ecolab is seeking a Customer Service Agent to join our team in Budapest, Hungary. In this role, you will be a trusted partner for our customers and internal teams, managing orders and resolving issues with professionalism and efficiency.What You Will DoMorning tasks: Process orders using the order management application.Afternoon tasks: Support local team activities:Handle inbound calls.Respond to emails related to delivery notes, COAs, invoicing, and order claims.Accept and process transactions in SAP/CRM.Confirm orders and check shipment status.Collaborate with other departments to resolve issues in the Order-to-Cash cycle.Meet daily and monthly targets for deadlines and order quality.What You Will NeedNative Portuguese.Advanced English (minimum C1).Spanish preferred.Strong MS Office skills.Customer-oriented mindset and professional written communication.Good problem-solving and decision-making abilities.Ability to handle repetitive tasks in a fast-paced environment.Minimum 6 months of customer service experience (preferred).Experience with SAP or Customer Service software (advantage).No immigration sponsorship offered for this role.What’s In It For YouMake a difference: Join a stable, growing, global Fortune 500 company.Work-life balance: Enjoy hybrid/remote work and flexible hours.Recognition and growth: Opportunities for advancement and continuous learning.Benefits: Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more.About EcolabWith over 48,000 associates in more than 170 countries, Ecolab delivers science-based solutions and world-class service to improve food safety, maintain clean and safe environments, optimize water and energy use, and drive sustainability.Our Commitment to a Culture of Inclusion & BelongingEcolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.