Customer Service Agent

I. Scope of WorkLiaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint. Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations. Ensuring a high level of customer service and a positive guest experience. Proactively updating information/knowledge about customer service. II. RequirementGraduated from High school or equivalent academic level Fluency in English (Speaking, listening, writing, and reading) - working 100% EnglishIII. Income & BenefitsAverage Income: 10.000.000 - 12.000.000 vnd/month. Base Salary: 7.500.000 vnd/month. Meal allowance: 500.000 vnd/month. Night shift allowance: 30% base salary. Complexity allowance: 1.000.000 vnd/month (valid after passing 2-month probation). Monthly KPI incentive: 900.000 – 1.200.000 vnd/month. 100% salary in 2-month probation time. Join the insurance regimes according to the provisions of the Labor Law. Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary. IV. Schedule & Location5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader). Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).QTSC Building 01 - No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.