Customer Service Agent (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. Join our passionate on-site operations team in Paris Bercy – Europe’s largest long-distance bus station – where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience.As a Customer Service Agent at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers at Europe’s busiest bus station. You’ll be the face of Flix in Paris Bercy, helping travelers, managing departures, and promoting our green mobility mission.About The RoleThis is a seasonal full-time position starting as soon as possible and limited until January 4, 2026Support passengers with tailored travel options and promote FlixBus products and servicesWelcome and guide travelers at Paris Bercy bus stationCoordinate coach departures and arrivals in close collaboration with drivers and operationsMonitor and report service-impacting issues (e.g. delays, competitor activity, security)Manage ticket sales and refunds, including cash desk responsibilitiesActively respond to disruptions and assist passengers on-siteUse digital tools (apps, tablets) to ensure operational efficiency and passenger supportAbout YouNo formal education required; experience and customer passion matter mostIdeally, 1+ year of experience in hospitality, transport, tourism, or customer-facing rolesFluent in English (French also required)Strong communication and interpersonal skillsComfortable using digital tools and handling on-site tasksResilient under pressure, service-oriented, flexible, team playerExperience in sales or cash handling is a plusWe recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  What We OfferTravel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix CareerWhy Join Flix?At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.As we continue to expand across the globe, you can make a real difference in how we work.If you’re ready to grow and lead your journey, Flix is the place for you!