Customer Service And Technical Support

Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide accurate information regarding products, services, and policies.Assist customers in resolving issues such as orders, payments, deliveries, or account questions.Follow internal procedures to ensure high-quality service and customer satisfaction.Escalate complex issues to the relevant department when necessary.Maintain detailed and accurate records of customer interactions.Meet performance targets related to quality, efficiency, and customer satisfaction.Requirements:Native or fluent Italian speakerGood level of English (written & spoken)Excellent communication and problem-solving skillsAbility to stay calm under pressure and handle challenging situationsBasic computer skills and ability to multitaskPrevious customer service experience is a plus (but not mandatory)What We Offer:Competitive salary + performance bonusesFull training providedPrivate health insuranceRelocation package (flight & accommodation support)International and multicultural environmentCareer development opportunities within global companies