Data Support Engineer

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.Want to know how a facility management company is powered by technology? At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.Your Role as Data Support Engineer: We are seeking a dedicated and skilled Data Support Engineer to join our team.In this role, the focus will be on the operation and support of our main internal Platform for Data Ingestion, providing first- and second-level support to ensure data workflows run smoothly and behave as expected.The position involves driving and coordinating deployments and performing data onboarding tasks to ensure seamless integration and continuous improvement of data operations.Additionally, It's expected that this role works in close collaboration with the development team, contributing to lightweight development and coding activities that enhance automation, reliability, and the overall efficiency of the platform. The role also takes an active part in monitoring the platform, developing and maintaining monitoring and alerting systems/dashboards to proactively identify and address potential issues.Location: Porto, PortugalWork Model: HybridWhat will you do: Onboard internal systems and stakeholders into the Data Platform, ensuring a smooth integration experience and effective adoption.Provide first- and second-level support for data-related issues, ensuring quick resolution and minimal disruption to business operations.Perform data validation and quality checks to guarantee the accuracy, consistency, and integrity of data contracts.Support and drive deployments of new data ingestions and updates to data contracts, ensuring smooth rollouts and minimal downtime.Troubleshoot and resolve data ingestion, transformation, and mapping issues in close collaboration with development and engineering teams.Contribute to lightweight and low-code development activities, helping to automate and streamline data operations.Monitor and maintain end-to-end data ingestion workflows, ensuring reliability and optimal performance.Provide training and guidance to internal users, promoting best practices and effective use of data systems.Collaborate across teams to identify opportunities for optimization and continuously improve data processes and platform efficiency.Design, develop, and implement monitoring and alerting solutions to proactively detect and address potential issues before they impact users.Develop and maintain comprehensive documentation for data processes, support procedures, and troubleshooting guides — working with autonomy and ownership.Key qualifications:University degree in a relevant field (or equivalent education/training).Previous experience in a support-oriented role, ideally within a data or platform environment.>2 years of hands-on experience working with data manipulation, data analysis, and/or data mapping.Experience with Databricks (or Spark) and/or Azure resources; familiarity with Microsoft Fabric is considered a strong plus.Comfortable with Python — while the role focuses on low-code data application development, the ability to debug, enhance, and identify improvements within existing frameworks is highly valued.Knowledge or familiarity with monitoring strategies and observability practices.Strong analytical and structured problem-solving skills, with attention to detail and data quality.Good communication skills in English, both written and verbal, with the ability to collaborate effectively across teams.What we offer:22 days of annual leave per year +3 company leave days.Flexible working hours & hybrid work model.Permanent contract.Health Insurance (employee).Modern, well-equipped office in the heart the city of Porto.Free parking.ISS Tech Communities (Sports, Gaming & Band).Free access to company Gym.Snacks and drinks at the office.Why ISS:At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.ISS is a Place to Be You.Be who you are. Become what you want. Be part of something bigger.Become more. Become ISS.ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.