SORA LTD is looking for Customer Service AssistantJob Description / ResponsibilityLocation: Remote About the Company: Our company is looking for a remote Customer Service Assistant who is passionate about customer satisfaction to join our team. We are committed to delivering an exceptional customer experience, and our customer service team plays a vital role in achieving this mission. If you are a dedicated, empathetic, and customer-focused individual, we would love to have you on board. Key Responsibilities: As a Customer Service Assistant, you will ensure that our customers have a positive experience when interacting with our company.
Your main responsibilities will include: Customer Support: Providing exceptional customer service by answering inquiries, resolving issues, and assisting customers with their online shopping experience. Responding to Queries: Professionally and empathetically handling emails, messages, and live chat communications. Order Processing: Monitoring customer orders, ensuring they are processed accurately and on time. Problem Resolution: Efficiently identifying and resolving issues related to orders, payments, and deliveries. Product Information: Offering detailed information about products, technical specifications, delivery timelines, and more. Educational RequirementsBachelor degree in any disciplineHSCAdditional RequirementsStrong written communication skills in English. Ability to work independently and as part of a team.
An empathetic attitude and a focus on customer satisfaction. Job LocationAnywhere in Bangladesh
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