Customer Service Assistant (Night Shift /Fintech Servies / 12 hours)

Night Shift Customer Service Executive (9pm to 9am, fixed) Schedule 1: Mon-Wed-Fri-SunSchedule 2:Tues-Thurs-SatRotate Schedule 1 & 2 as operation required.Salary: $2000 + $200 Night Allowance + OT (if requried), Gross between $2500 to $3000Job ResponsibilitiesHandle a high volume of incoming calls professionally and efficiently Provide accurate assistance and advice to customers regarding the company’s products and services Communicate courteously with customers via phone, email, letter, and in person Investigate and resolve customer issues, including complex or long-standing cases escalated by service assistants Manage customer complaints by offering timely and appropriate solutions, and follow up to ensure resolution Escalate advanced cases to the team leader with relevant background information Maintain detailed and accurate records of customer interactions and correspondence Stay updated on company products, services, and any changes Generate potential sales leads during customer interactions Deliver accurate, valid, and complete information using appropriate tools and methods Achieve individual and team sales targets and call handling quotas Adhere to communication procedures, guidelines, and company policies Qualifications & SkillsMinimum 1 year of experience in customer service or support roles Excellent phone handling skills and active listening abilities Customer-oriented with the ability to adapt to various personalities and situations Capable of multitasking, prioritizing, and managing time effectively Pleasant demeanor and ability to perform under pressure High attention to detail Basic proficiency in computer software and office systems