Customer Service Associate

Customer Service Associate(s)Location: Santa Isabel (location is non-negotiable)Accenture is currently seeking Customer Service Associates with a customer service, supply chain, and/or purchasing background to include experience with quotes, returns and/or SAP administrative support.Responsibilities will include:Manage the end-to-end processes and ensure high quality deliverablesCollaborate and coordinate with the stakeholders to gather necessary informationServe as a central point of contact for inquiries and updatesTrack deadlines and ensure timely submissionReview documents for compliance with requirements and standardsMaintain accurate records of transactions, return merchandise authorization (RMA) and proposals tracking with vendors.Complete tasks within SAP related to system assignments and part schedulingJob RequirementsMust be a US CitizenBasic QualificationsMinimum of 1-year of Customer Service, Supply Chain and/or Buyer experienceMinimum of 1-year experience with Microsoft Office SuitePreferred QualificationsBasic understanding of inventory managementFamiliarity with return management systemsMicrosoft office experience to include Excel and WordExperience in the A&D industryProfessional QualificationsExcellent communication skills, both verbal and writtenStrong attention to detail and accuracy in data entry and record-keepingStrong problem-solving skills with the ability to resolve customer issues and vendors disputes effectivelyAbility to work independently and collaboratively in a fast-paced environmentAbility to adapt to changing priorities and manage tasks simultaneouslyCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here.Role Location Hourly Salary RangeCalifornia $19.71 to $31.15Cleveland $18.27 to $24.90Colorado $19.71 to $26.88District of Columbia $21.01 to $28.65Illinois $18.27 to $26.88Maryland $19.71 to $26.88Massachusetts $19.71 to $28.65Minnesota $19.71 to $26.88New York/New Jersey $18.27 to $31.15Washington $21.01 to $28.65Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.