Customer Service Associate

Job Summary:We are looking for dedicated and customer-focused Contact Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A background in voice support and 1–2 years of BPO experience is a strong advantage. This is an on-site position ideal for those who thrive in a collaborative and fast-paced environment.Key Responsibilities:Assist customers with product/service questions, troubleshooting, order updates, and general concerns. Document customer interactions and update internal systems with accurate information. Escalate unresolved issues to appropriate departments or supervisors as needed. Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction, etc. Adhere to internal processes, service guidelines, and quality standards. Qualifications:At least 1–2 years of BPO or customer service experience (non-voice or voice). Experienced to handle B2B cases or partnershipAble to work in shifts 24/7Able to work from the office and Familiar with customer care CRM, i.e. Zendesk, Zoho Desk, Sales ForceStrong written communication skills and attention to detail. Experience in chat or email support platforms is a plus. Background in voice support is an advantage but not required. Willing to work on-site and on shifting schedules, including weekends and holidays. Positive attitude, professionalism, and a customer-first mindset.