Customer Service Associate

Our client, an international bank based in London seek a Customer Services Associate on an initial 6 month contract. This will be Office based, 5 days per weekIt is essential that you have a banking customer service backgroundDay to Day ResponsibilitiesBranch Operations and Handing of RemittancesMonitoring & processing of Incoming and Outgoing remittances.Opening of Business & Individuals AccountsKYC Compliance, Transactions Monitoring / Review and preparation of various reports.Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics / check-list.Creation and Verifications of Finacle Entries and Generation of daily reports.Filling and Scanning documentsHanding / assisting of existing / new customer Queries – Phone/Emails/Letters/ Postal request & face to face customers and complaintsEssential Experience RequiredKnowledge of Branch Operations / Remittance HandlingSound Knowledge of AML KYC guidelines.Customer Focused and Complaint Handling Skills.The ability to communicate clearly and efficiently with customers.Knowledge of Finacle is preferredRelevant experience in Banking customer services roleWill not require sponsorship**Please note - We will only be able to respond to candidates who meet the above required experience, this is a non sponsored role - Full Uk working rights required **