CUSTOMER SUCCESS MANAGER

Location: London (Hybrid) (UK-Based)Salary: £40,000 + Retention Bonus + EquityJob Category: HybridJob Type: Full TimeDepartment: Customer OperationsAbout ZenroxZenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic.The OpportunityAs our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. Youll drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap.What Youll DoOwn customer relationships post-sale as the primary point of contactLead onboarding and training for healthcare procurement teamsDrive adoption, product usage, and realization of savings targetsIdentify expansion opportunities across departments and product modulesMonitor customer health metrics and proactively prevent churnConduct quarterly business reviews showcasing ROI and optimization insightsCollect customer feedback and convert into product improvement prioritiesDevelop customer success playbooks and training materialsBuild case studies and success stories highlighting platform impactManage customer escalations and coordinate cross-functional supportWhat You Bring3+ years in customer success, account management, or client-facing rolesStrong understanding of B2B SaaS or marketplace modelsExcellent communication skills with healthcare and procurement stakeholdersData-driven approach to demonstrating customer valueStrong problem-solving skills with proactive customer engagementAbility to manage multiple accounts simultaneouslyExperience building processes from scratch in fast-paced environmentsInterest in healthcare operations and efficiency improvementIdeal BackgroundCustomer success in healthcare tech, medical device, or clinical softwareExperience with NHS or private healthcare customersProcurement, supply chain, or healthcare operations knowledgeStartup experience setting up customer success functionsFamiliarity with AI/ML tools and value communicationProject management or implementation experienceWhy Join ZenroxKey customer success role with meaningful equityDirect work with healthcare leaders solving real operational challengesOpportunity to shape customer experience and strategy from day oneSee immediate, measurable impact for healthcare customersGrow into leadership and build the customer success team as we scaleTo ApplySubmit your CV and a brief example of a customer success achievement to:https://www.zenroxmed.co.uk/jobs/customer-success-manager/Use subject line: Customer Success Manager Application [Your Name]