Customer Service

Main responsibilitiesPresent, promote and sell services to prospective customers to meet individual monthly targets.Receive customer inquiries from the Marketing team and consult with international ones (entrepreneurs, multi-national corporations, etc.) based on their needs for corporate services related to start-ups, bank account opening, etc. via email, live chat, and phone calls in English.Collaborate with the Customer service staff/Sales Admin to complete orders as the company's procedure (This task will be trained later).Maintain customer relationships.Manage customer data and orders on CRM.Provide regular, transparent, detailed feedback and reporting on personal performance (if requested) to Team Leader/Head of Department.Other tasks assigned by Team Leader/Head of Department.RequirementsFluent in EnglishBachelor's degree in English Linguistics, Economics, Banking, Business Administration, Business Laws, etc.At least 1 year of work experience in related fields such as Sales, Customer Service, Service Consulting Corporate Services, etc.Highly effective teamwork spirit, time management, organizational, negotiation and problem-solving skillsExcellent knowledge of MS OfficeFamiliar with documentation and CRM systemProactive attitude, hardworking, able to work both independently and within a team, able to multitaskHaving a basic knowledge of Economics, Finance, or International Banking is an advantageBenefitsFlexible working time, 7 hrs/day, Mon - Friday.Annual Leaves: 12 days + birthday leave + seniority leave.Social insurance, Health insurance, and Unemployment insurance (Vietnamese Law).Annual health check-up. Private healthcare package (PVI) for employees for 1 year or more.Salary review.13th-month salary.Bonus on National Holiday, Birthday + Year-end bonus based on performance and business results.Internal training & career development opportunities, and external L&D budget sponsorship.Team-building, Company trip, Christmas, Charity, Year End Party, Mid-autumn, etc.A professional, dynamic, international working environment.