Customer Service Consultant

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Fraud & Risk Department. This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.What Hello Group OffersOnsite Barista - Because life’s too short for bad coffee! Exciting Team Events - Work hard, play harder! Teambuilding Activities - Get to know your teammates beyond the screen!A Culture That Feels Like Family - No corporate robots here—just real people doing great things! A Top-Notch Office Space - Where inspiration meets innovation.