Customer Service & Contracts Administrator (Remote)

Customer Service & Contracts Administrator (Remote Supporting an Australian Client)Work From Home | Full-Time | Competitive Package | Building & Construction Industry Experience RequiredOutsourcedIn is partnering with a leading Australian building and construction company to hire an experienced Customer Service & Contracts Administrator. This role plays a key part in ensuring smooth client onboarding, accurate contract administration, and exceptional customer service across multiple construction projects.The ideal candidate will have hands-on experience in the building or construction industry, strong attention to detail, and the ability to manage documentation and communication efficiently in a fast-paced, remote environment.Key ResponsibilitiesProvide professional customer service and respond promptly to client inquiries via phone, email, or chat Prepare, issue, and track building contracts, variations, and related documentation Coordinate client onboarding by gathering project information, permits, and compliance requirements Liaise with internal teams such as estimating, design, and site supervisors to ensure project readiness Maintain accurate client and project records in CRM and project management systems Follow up on contract signatures, deposits, and progress payments Support with compliance and warranty documentation submissions Perform general administrative duties to assist the building and project management team About YouExperience in customer service or contract administration within the building or construction industry (required) Strong attention to detail and ability to manage multiple priorities Excellent written and verbal English communication skills Proficient in MS Office, CRM systems, and document management tools Highly organised, proactive, and comfortable working independently in a remote setup Why Join This Team100% work-from-home setup Supportive and collaborative Australian team environment Exposure to diverse building and construction projects Long-term career growth opportunities Competitive package based on experience