Customer Service Executive

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.We have a fixed term contract opportunity for 12 months in our Corporate Driver team based in Slough.Salary will be £24,297 per annum for this role.Purpose of roleProvide clear and accurate service and support to our customers Manage customer queries and requests through both email and telephone calls to a successful and timely resolution Deliver a professional and engaging ‘front of house’ service to our customers and external contacts Key ResponsibilitiesHandle incoming calls and emails from drivers and fleet contactsResolve all issues by telephone as far as possible and maintain personal ownership for cases and provide resolutionBuild and maintain relationships on weekly calls with key client stakeholders such as fleet managers / heads of benefits , managing in-life queries of client's fleetProvide timely and accurate information to our customers to minimise queries and complaintsDeliver client specific tasks and processes within agreed SLAsUtilise all tools & systems provided by Ayvens and suppliersBuild rapport and confidence within our customer baseSkills, Experience & Background Educated to A-level standard or equivalent Excellent command of spoken English to enable telephone communication with customers Good command written English to enable email communication with customers Customer facing experience Ability to deal calmly and professionally with customers on the telephone Strong work ethic Ability to show empathy and support to customers Resilience What We Can OfferGenerous contributory pension scheme 25 days holiday, in addition to bank holidays Volunteering days to assist in charity workSustainability Initiatives Holiday buy / sell (subject to conditions)Generous Employee Referral Scheme (£1000)Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.