Customer Service Executive

ResponsibilitiesRespond promptly and professionally to customer inquiries, service requests, and complaints.Handle customer feedback or complaints and follow up to ensure resolution.Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.Monitor and manage collection schedules and purchase order.Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.To maintain and upkeep the filling system and NAV software on all aspects of waste information.Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.To update customer database in respect of customers and potential customers.Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.RequirementsMinimum Diploma in Service Management, Business, or a related field.At least 2 years of relevant experience are preferred.Adaptability, problem-solving, and analytical skills.Good communication skills and pleasant personality.RemunerationBasic salary: $3,300 – $3,500Working Hours: Monday to Friday (8am – 5pm)Company Transport / Transport Allowance ($120) if candidate manages own transportSign-on Bonus (Terms and Conditions apply)