Customer Service Executive

AsiaSingaporeLIXIL International Pte LtdEmployee AssignmentNot remoteFull Time30 September 2025Role ObjectiveEnsure a high level of Customer Experience. The incumbent will be the first point of contact for all clients who steps into LEC (LIXIL Experience Center), He/She will be responsible to maintain a high level of Customer Experience to welcome the clients, sharing Lixil’s Brand introduction, promoting our services, acquiring more sign-ups registrations and to ensure the client's visit will be tailored to his/her needs. The CSE will also be managing all services enquiry through phone calls & emails and to ensure our clients are responded timely with high level of satisfaction. The CSE will also be responsible to manage the upkeep and organization of our showroom reception area.Key ResponsibilitiesCustomer ServiceResponsible for delivering high level of Customer Experience in a Showroom settingExcellent presentation and oratory skillsProviding exceptional customer service and managing the clients journeyHandle customer inquiries, complaints professionally to ensure customer satisfaction according to Lixil Brand StandardExcellent persuasive and marketing skillsStore OperationsActively organizing and managing the showroom reception areaEnsure all clients F2F, Phone enquiry, emails are handled professionally and timelyEnsure that store opening and closing process are executed according to SOPWorking with other departments or staff to ensure customer satisfactionMonitoring processes and procedures to adhere to company standards and policiesReporting & AnalysisAssist in preparing weekly / monthly Sales and Traffic data.Assist in executing promotional campaigns and marketing initiativesAccomplish other reporting tasks or KPI’s as assigned by the ManagerJob SpecificationsHigh school diploma or equivalent of a related field. Nitec/Higher NitecMinimum of 3-5 years of experience in a customer facing roleStrong customer engagement with the ability to address the clients professionallyExcellent interpersonal and communication skillsAbility to work in a fast-paced environment and handle multiple responsibilities effectivelyStrong problem-solving skills and the ability to ensure customer satisfactionProficiency in SAP, Microsoft Office and POS systemAttributesCustomer-focused with a passion for service excellenceStrong organizational and multitasking skillsAdaptability and ability to thrive in a fast-paced environmentEffective communication and conflict resolution skillsHigh level of integrity and accountability