Customer Service Executive-Logistics

该职位来源于猎聘 Job DescriptionWork with HQ and Distribution team to manage the seasonal orders for DG wholesale clients in China;Coordinate with HQ, Shipping team and warehouse to follow up deliveries to wholesale clients;Coordinate with Finance team to follow up the deposit and delivery payment from clients in due date;Handle after-sales claim requests from the clients: defectives, spare parts, request on specific information/documents etc.Manage the repair operations for defective stock of all channels, including coordinating with the repair workshop, following up on the repair process, and ensuring timely delivery back to warehouse.Analyze repair and claim data to identify trends, providing insights to HQ and relevant departments for product quality improvement and process optimization.Other ad hoc tasks assigned by line manager or related to DG China wholesale business. Requirements:Bachelor degree;At least 5 years working experience, with 3+ years in customer service in textile/fashion industry;Good command of Microsoft Office and English skills;Strong ability in communication, coordination and execution, sense of urgency;Good sprite of cooperation in team work.