Job Description
Job RequirementsJob Requirements Role/Job Title: Customer Service Executive - Retail Liabilities InboundBusiness: ServiceFunction/ Department: Customer ExperiencePlace of work: Customer Contact Center (Phone Banking unit)Roles & Responsibilities'1. Productivity Maintaining Service Quality Average Handling Time First Contact Resolution Maintaining TAT for all customer requests Channel Migration to alternate channelsSecondary Responsibilities'Drive all the initiatives in the Customer contact center.Key Success Metrics'Productivity, Average handling time, First contact resolution
Job Application Tips
- Tailor your resume to highlight relevant experience for this position
- Write a compelling cover letter that addresses the specific requirements
- Research the company culture and values before applying
- Prepare examples of your work that demonstrate your skills
- Follow up on your application after a reasonable time period