Job Description
Job SummaryHandle customer inquiries, resolve complaints, and provide excellent service to ensure customer satisfaction. Act as the first point of contact between the company and its clients.Key ResponsibilitiesRespond to customer queries via phone, email, chat, or social media. Provide accurate information about products, services, and policies. Resolve complaints efficiently and escalate issues when necessary. Maintain customer records and update CRM systems. Assist in processing orders, returns, and refunds. Identify recurring issues and suggest improvements. Meet daily/weekly service targets and KPIs. Qualifications & SkillsMinimum qualification: [Graduate / Diploma / 12th pass]. Excellent communication skills in [English/Hindi/Local language]. Basic computer skills and familiarity with MS Office or CRM tools. Problem-solving skills and patience. Previous customer service experience is a plus. Skills: crm,computer skills,communication skills,customer service,basic,resolve,skills,customer,chat,communication
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