Customer Service

Job DescriptionServe as the first point of contact to troubleshoot technical and other issues for our players in the Pakistan (PK) regionTend to gamers’ inquiries promptly and accurately using the ticketing systemInvestigate, troubleshoot, and resolve customer issues efficiently, following established workflows and policiesEscalate complex or unresolved cases to the relevant departments or teams as neededEnsure timely follow-ups and provide status updates for pending casesMonitor, reply to, and escalate issues in Google Play ReviewsContribute feedback or suggestions to improve support processes and player experienceAssist with game operations activities such as bug testing, issue verification, and reporting gameplay-related problemsJob RequirementsMinimum 1 year of experience in handling customer support through email or ticketing systems is preferredStrong written communication skills with excellent grammar and clarityFamiliarity with ticketing systems (e.g. Zendesk) and Google Workspace tools (Docs, Sheets, etc.) is an advantageAbility to follow workflows and adapt to new tools or processes quicklyComfortable working independently and as part of a teamProficiency in Urdu language is a plus