Customer Service Leader (Port & Terminal)

As a Customer Service Leader at Saigon Premier Container Terminal (SPCT), which belongs to DP World, your role involves supporting sales operations by delivering outstanding customer service. Responsibilities include managing a customer service team, guiding customers through instructions and registration processes, handling orders, coordinating with the operations team, and resolving inquiries and complaints. You will engage with customers across multiple channels such as phone, email, and chat, ensuring their needs are met promptly and effectively. Your position serves as the main point of contact with customers, playing a key role in strengthening relationships and enhancing the overall customer experience.Key Accountabilities:Involve customer relationship management by building strong relationships through proactive communication and personalized service. It includes anticipating customer needs, resolving issues efficiently, and gathering feedback to enhance service quality and operational performance.Handle customer inquiries and complaints across multiple channels with professionalism and speed. Investigate issues, identify root causes, and ensure timely resolution in line with company policies. Organize meetings and support services before and after customer interactions.Manage reporting, data entry, and record keeping related to customer interactions and monthly VPA statistics. Ensure documentation is accurate and compliant with data privacy and security regulations.Communicate clearly and professionally with customers, colleagues, and stakeholders. Coordinate with internal and external teams to ensure smooth service delivery, while fostering strong working relationships across departments.Monitor service quality, update document per periodic requirement and arrange onsite visting for customers or partners.Qualifications, Skills and Experience:College or University in related field with minimum 8 years of working experience in customer service or sales support. Preferably in the logistics industry.Proven ability to lead and supervise a small team effectivelySkill in engaging customers through phone conversations, building lasting rapport, and clearly communicating logistics service offerings to meet their needs.Experience in using CRM platforms and sales tools to manage customer leads, monitor interactions, and generate performance reports.Resilience, persistence, and a positive mindset to handle rejection, overcome objections, and maintain motivation in a sales environment.DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.Disclaimer:There may be fraudulent job offers and recruitment schemes on social media and job boards or communicated by unsolicited emails. DP World will never request any payment or sensitive financial information from job applicants. To explore genuine career opportunities with DP World, please apply only through our official careers page or trusted platforms like LinkedIn, where we are a verified employer.