Customer Service Manager

About the CompanyWe are a logistics company and have an opening for a Customer Service Manager at our Transportation Dept.About the RoleThe Customer Service Manager will be responsible for managing a team of customer service staff and ensuring that all job requirements of the orders given are captured and that customer inquiries are attended to effectively.ResponsibilitiesLead a team of customer service personnel to fulfil customers' requirement.Attend to major customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured and performed accordingly.Perform trucking job creation when necessary.Responsible to monitor and liaise closely with Operations Team on the execution of jobs received in the team.Monitor job and provide timely updates for shipment, including updating of container details into system.Advise customers on delivery schedule/ inventory.Maintain inventory report and undertake monthly closing of accounts.Oversee and monitor progress of job orders and shipments of team.Maintain business relationship with customers and responsible for customer management on a higher level.Communicate and coordinate with the appointed third-party in relation to job orders.Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes as while as checking of teams’ invoices.Ensure all billings accruals and payments are made on time and generate invoices for posting to customers.Maintain billing system data integrity.Accountable for accuracy and precision of billing processes to customers.Oversee and guide the respective teams.Maintain networking with other departments with relating to executing of job orders.Assist in permit declaration for job orders when required or when necessary.Work with managers to draft out reports and findings into official reports when dealing with feedback and complaints.Involve and come up with improvement plans for the team and in turn oversee the execution of the plans.Assist in ad-hoc quotation or commercial rates requests.Support Managers in terms preparation of financial or any form of relevant reporting as per required by Senior Management.QualificationsBachelor’s degree or diploma in logistics, supply chain management, business or related field.5 years of experience in third party logistics or in any supply chain operations.Experienced in leading a team of customer service staff.Proficiency in SAP & Microsoft Office.Ability to work collaboratively with all levels of staff.Ability to deliver feedback in both verbal & written manner. Required SkillsExperienced in leading a team of customer service staff.5 years of experience in third party logistics or in any supply chain operations.Ability to deliver feedback in both verbal & written manner.Preferred SkillsProficiency in SAP & Microsoft Office. Work schedule, pay range and compensation packageAlternate Saturday.Company Transport: 2 ways from Jurong East.Daily meal subsidy.Medical, dental & insurance benefits. Equal Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices.