Customer Service Officer

Company DescriptionBenchmarkStudio, established in 2010, is a thriving firm specializing in Real Estate, Architecture, and Graphic Illustration. With offices in the UK, USA, and Pakistan, our mission is to deliver innovative and high-quality designs tailored to client needs. By working closely with our clients, we aim to provide responsive services that align with their goals. BenchmarkStudio is known for its commitment to creativity, collaboration, and excellence in every project.Role DescriptionThis is a full-time on-site role located in Lahore for a Customer Service Officer. The Customer Service Officer will be responsible for providing exceptional customer support, addressing customer inquiries, ensuring customer satisfaction, and maintaining positive customer relationships. Day-to-day tasks will include managing customer communications, resolving issues effectively, and ensuring an outstanding customer experience by meeting and exceeding service standards.QualificationsProficiency in Customer Service and Customer SupportStrong focus on Customer Satisfaction and enhancing Customer ExperienceExceptional Interpersonal Skills for building and maintaining positive client relationshipsAbility to effectively handle and resolve customer inquiries and complaintsStrong communication skills and a proactive approach to problem-solvingPrevious experience in a customer-facing role is an advantageProficiency in written and spoken English; additional languages are a plusBachelor's degree or equivalent qualification preferredSalary Bracket 35 to 45