Customer Service Officer

Company Description Celebrity Fitness, established in Jakarta in 2003, is a lifestyle-focused fitness chain designed for the young and young-at-heart. Known for making fitness enjoyable, Celebrity Fitness ensures workouts are exciting while helping members stay fit and feel sensational. The team, known as StarMakers, provides enthusiastic support and treats every member like a star. As part of the organization, you’ll collaborate with energetic colleagues, contributing to a vibrant and motivating fitness journey for members. Celebrity Fitness and Fitness First Asia merged under Evolution Wellness in 2017, creating one of the largest fitness networks in Asia. Role Description This is a full-time, on-site role for a Customer Service Officer located in Petaling Jaya. The Customer Service Officer will engage with members, addressing inquiries, resolving concerns, and ensuring a positive customer experience. Additional responsibilities include managing feedback, supporting operational needs, and delivering exceptional service to maintain high customer satisfaction. The role requires a proactive and professional approach to creating a welcoming atmosphere for all members. Qualifications Strong Customer Service, Customer Support, and Customer Experience skills with a passion for helping people.Proven ability to ensure member satisfaction through clear communication, problem-solving, and a positive attitude.Excellent interpersonal and teamwork skills to build rapport with diverse members and colleagues.Proactive and adaptable, with strong attention to detail and time management in a fast-paced environment.Comfortable handling member collections, reactivation, and retention calls in a professional and persuasive manner.Willingness to participate in regular training sessions, workshops, and upskilling programs to enhance service standards.Open to feedback and continuous improvement to align with company values and front-of-house excellence.Previous experience in fitness, hospitality, or customer-facing roles is an added advantage.Availability to work on rotational shifts, including weekends, public holidays, mornings, and evenings.Minimum high school diploma or equivalent; a diploma or degree in a related field is advantageous.