Customer Service Officer/Executive

We are a well-established company in the distribution of Semiconductors and Electronic Components, with a presence across Southeast Asia since 2008. We take pride in fostering a workplace that celebrates the richness of different cultures and backgrounds. Our team thrives on building strong connections and delivering exceptional service to our diverse customer base. As part of our expansion plans, we're seeking a passionate Customer Service Officer to join our growing team!In this role, you'll play a key part in supporting our sales team by:Backend Support: Providing exceptional backend supportCustomer Relationship Management: Handling customer inquiries through phone calls, emails, and electronic communicationsOrder Processing: Processing customer orders efficientlyOrder Notification: Expediting orders and keeping customers updated on shipmentsOrder Management: Managing open orders and ensuring they meet customer requirementsCustomer Assistance: Advising customers on upcoming schedules, shipments, and discrepanciesFollow-up: Following up on critical orders to guarantee on-time deliverySamples: Handling sample requestsLogistics: coordinating with customer and logistic department for shippingAdministration: Maintaining general filing systemsFeedback: Contributing to scorecard management (as required)Experience: Has 1-4 years of experience in customer service(Entry-Level candidates are welcome!)Industry Experience: Ideally has experience in the electronics industry. Others industry with positive attitude are welcome.Skills: Possesses excellent communication and interpersonal skillsAble to communicate effectively in English & Mandarin to liaise with Chinese suppliersProficiencies: Is proficient in using PCs and Microsoft Office applicationsGrowth Mindset: Is eager to learn and grow with the support of a team and dedicated supervisorAmbition: Is passionate about career advancement