Reservations Agent

Summary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.Maintain accuracy of arrivals including billing, VIP status and other guest preferences.Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.Manage rooming lists, corporate bookings, and crew blocks as required.Qualifications:Minimum of 1 year of relevant experience in the reservations salesStrong working knowledge of CRS, PMS, RESAWeb or distribution systemsDetail-OrientatedExternal and internal environment understandingAbility to work effectively and contribute in a teamGreat communication, presentation and influencing skillsCustomer/Commercial focusMulticultural awareness and able to work with people from diverse culturesFlexible and able to embrace and respond to change effectivelySelf-motivated and energetic