Customer Service Officer

Job PurposeTo provide exceptional customer support by managing inquiries, resolving complaints, processing requests, and ensuring a positive customer experience. The role focuses on maintaining customer satisfaction, building long-term relationships, and supporting the company’s service standards and operational goals.Key ResponsibilitiesServe as the first point of contact for customers and respond promptly to inquiries and requests.Handle customer complaints and ensure issues are resolved quickly and professionally.Record and update customer interactions, feedback, and resolutions accurately in the system.Follow up with customers to ensure satisfaction and maintain positive relationships.Work with other departments to resolve customer issues and improve service delivery.Provide product or service information to customers as needed.Support continuous improvement by sharing customer feedback and suggesting service enhancements.Maintain a courteous, professional, and customer-focused attitude at all times.Qualifications and ExperienceEducation: Minimum of a Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.Experience: At least 2–3 years of experience in a customer service, or client relations role (preferably in FMCG industry).Technical Skills: Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems.Language: Proficiency in French is an added advantage.