Job Description
Customer Service Officer (Supervisory Role) We’re looking for an experienced and customer-focused Customer Service Officer to join our team.. This role requires someone who loves creating great customer experiences and can confidently lead a small front-of-house team.Responsibilities:Supervise and support customer service staff to ensure smooth daily operationsWelcome customers warmly and handle inquiries or complaints professionallyCoordinate with kitchen and production teams for timely order deliveryMaintain cleanliness, order, and product display standardsTrain and motivate team members to deliver excellent serviceRequirements:Minimum 2–4 years’ experience in customer service (preferably in a bakery, café, or hospitality environment)Previous supervisory or team lead experience requiredStrong communication and people skillsPositive attitude, attention to detail, and ability to multitaskWillingness to work weekends or holidays when neededIf you’re passionate about desserts and enjoy leading a team in a lively, customer-centered environment, we’d love to hear from you!Powered by JazzHROlzj2Z9NdL
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