Customer Service

Company: PT Bonofactum – part of JULIE & GRACE (Germany)JULIE & GRACE is a growing German jewelry company managing 7 unique brands between Hamburg and Bali: Elli Premium, Elli Diamonds, Haze&Glory, Kuzzoi, stilnest, Nenalina, and Samapura. From design to production to global sales — everything happens in-house.Love jewellery and fashion. Passionate about helping customers? Join our young, international team in Bali and be part of our success story!Your Main Responsibilities:Handle customer inquiries via email and WhatsAppSupport post-sales services: returns, repairs, exchangesEnsure excellent customer satisfaction and experienceHelp collect and moderate customer reviewsWhat We’re Looking For:1-3 years of experience in customer serviceEmpathetic, solution-oriented, and detail-focusedStrong English skills (spoken and written)Comfortable with digital tools and repetitive tasksPositive team player with strong communication skillsWhat We Offer:Full-time position, based on-site in BaliWork directly with the Bali and Hamburg teamsSupportive, international work environmentTransparent, open communication cultureSpecial employee discounts on our jewelry