Customer Service Representative - Air Import

The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path in Belgium and we are looking for new talents to join our mission. At Nippon Express Belgium, our Customer Service Representatives are the heartbeat of our operations. As a key player in the logistics process, you will assist in the coordination of import shipments via air, to prepare shipment files and coordinate any internal and customer inquiry and order in a sales-oriented manner.Main tasks and responsibilitiesDirect contact via telephone and e-mail with customers with outstanding friendly serviceCommunicating any delays or irregularities to customersTimely follow-up (within 24 hours)Maintenance of customer dataProviding the necessary information to provide the right service and to have the right information availableContacting customers to provide /obtain additional information to enable a smooth collection of goodsProviding information and help out with invoicing to clientsAnswering questions for tracking packages or collecting data to prepare a more complex flow of a document or packageSolve customer problems and help resolve issuesEscalate issues within the supply chain as necessary to expedite resolutionProactively seek to identify root causes for issues and effect resolutionPromote good team work by maintaining good interdepartmental relationshipsPerform admin tasks as directed by the team leaderPerform and assist in the billing process of the air import department : gather the info, make the invoices, follow up and reportRequirementsFamiliar with a variety of the field's concepts, practices and proceduresDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organizationGood customer service and communication skillsProfessional terminology in 2 foreign languages (ENG & NL) for contact with customers, customs and colleaguesAbility to work under pressure and under own initiativeAbility to prioritiseMultitasking skillsAttention to detailTeam playerComputer literate, with a good knowledge of Excel and eager for technological improvementsBenefitsFull-time contract, undetermined timeAttractive salary package, including 13th month Meal vouchers and ecochequesHospitalization insurance + group insuranceTransport reimbursement according to CLA PC 22620 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 yearMobile phone + subscriptionFree coffee, tea, water, soupYou will be part of a dynamic teamBenefits Plan ("MyChoice")