Job Description

Language Requirement: Polish and EnglishKey Component ActivitiesOnboarding- Assist merchants during onboarding- Train merchants on platform tools and best practicesChurn Prevention- Identify at-risk merchants using operational data- Proactively engage to address concerns and retain themReactivation- Reconnect with churned merchants- Diagnose churn reasons and offer solutionsSupport- Handle inbound merchant queries efficientlyDesired skillset:Polish native and fluent EnglishStrong customer engagement and communication skillsAnalytical thinking and metric interpretationSales and negotiation experienceComfort using CRM & communication tools (Salesforce, Whatsapp etc.)Adaptability to fast-paced environments

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Job Description

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