Customer Service Representative
Posted: 1 days ago
Job Description
As a Customer/Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. Your role is crucial in ensuring customer satisfaction and resolving their issues in a timely and efficient manner. This full-time position is based in Santa Mesa, Metro Manila, providing opportunities for both professional development and a positive work-life balance.What you'll be doingRespond to inbound customer calls and emails, providing technical support and troubleshooting for a variety of products and servicesDiagnose and resolve technical issues by following established procedures and protocolsEscalate complex problems to the appropriate teams or supervisors when necessaryWhat we're looking forAt least 1 year of customer service or technical support experienceGood communication skillsWilling to work onsite in Mezza Residences, Aurora Boulevard, Quezon City
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