Customer Service Representative

With over 1200 employees worldwide operating seven manufacturing facilities on four continents, Armstrong Fluid Technology is known as an innovator in designing, engineering, and manufacturing intelligent fluid-flow equipment. With expertise in demand-based control, digitalization, fluid flow, and heat transfer, Armstrong Fluid Technology provides energy-efficient, cost-effective solutions to building professionals and owners worldwide.This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology’s Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs.As an interface between customers, sales, production, and logistics, the responsibilities include the following:Order EntryEntering customer orders (checking on customer accounts, item codes, prices, stock, lead time, and delivery time)Ordering goods at productionCreating and confirming order acknowledgmentsClaims handlingFinanceCreating proforma invoicesSupporting the Finance department in following overdue invoicesLogisticsIssuing delivery notesOrganizing deliveries and collections with forwardersRole RequirementsYou are business fluent in English and German (written and spoken)French and any other language skills are desirablePrevious experience in Customer Service and the ability to work independently and as part of a teamA proactive, flexible, and ‘right-first-time’ approachKnowledge of import/export rules and customs regulationsPrevious experience in the HVAC business would be advantageousExcellent interpersonal skillsSkillful operation with standard Microsoft Office applicationsSupport SalesNext StepsApply your CV written in English.Candidates matching the job requirements will be considered. You can expect an email or a quick call from us for information about whether we have selected you.Irrelevant/Incomplete applications will not be entertained.