Customer Service Representative
Posted: 4 hours ago
Job Description
Job DescriptionHandle customer inquiries via phone, email, and messagingProvide empathetic, efficient, and solution-oriented supportDe-escalate issues with strong communication & conflict resolution skillsManage time effectively in a fast-paced environmentUse data & feedback to anticipate customer needs and offer solutionsReport recurring issues and suggest process improvementsSupport customer experience initiatives (CSAT/NPS improvement, journey mapping, etc.)Demonstrate company culture through positive behavior & attitudeQualifications:6 months–1 year experience in a contact center (English-speaking account)Experience with phones, emails & messaging channels (a plus!)Strong English communication skills – verbal & writtenAnalytical, with good negotiation & problem-solving skillsProactive mindset, familiar with CX analytics platformsKnowledge of CX metrics (CSAT, NPS, AHT, TPH, QA, FRT)Can work independently & collaboratively in a fast-paced settingFlexible to work weekends & holidaysWilling to work on-site at MCX once a month (hybrid setup)Available to start ASAPOnly shortlisted candidates will be contacted
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