Customer Service Representative

Job Role Summary/OverviewYou’ll be the voice and first impression for clients seeking aesthetic and wellness services, playing a crucial role in driving revenue and ensuring exceptional customer experiences. This is an exciting opportunity to develop expertise in the growing medical aesthetics industry while working with a supportive team in a results-driven environment. You’ll help clients navigate their treatment options and support a dynamic healthcare business that values professional communication and client satisfaction.Job HighlightsMonthly Rate: Approximately PHP 44,000Paid Hours per Week: 40Schedules (3 Staff needed): California, Pacific timeSchedule 1: Monday to Friday, 8:00 am - 6:00 pmSchedule 2: Monday 8:00 am - 7:00 pm, Tuesday, Friday, Saturday 9:00 am - 7:00 pm, Sunday 9:00 am - 6:00 pmSchedule 3: Wednesday, Thursday 9:00 am - 7:00 pm, Saturday 8:00 am - 7:00 pm, Sunday 9:00 am - 6:00 pmWork Arrangement: Work from homeContract: Independent ContractorSide note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.ResponsibilitiesAnswer incoming phone calls from prospective and existing clients across three spa locationsRespond promptly to client text messages and communicationsHandle and convert new leads into booked appointmentsClose sales through effective customer conversations and relationship buildingProvide comprehensive customer service support throughout the client journeyManage multi-location client communications using established phone and SMS systemsCollaborate with existing virtual assistant team membersMaintain professional communication standards appropriate for medical office settingRequirements:Strong phone and written communication abilities suitable for healthcare environmentCustomer service experience, preferably in healthcare, medical spa, beauty, or related industriesProven ability to handle sales conversations and close deals effectivelyComfortable working with phone systems, SMS platforms, and WhatsAppAvailable to work Monday through Saturday schedule consistentlyBonus if you have experience in medical aesthetics, wellness, or beauty industriesIt helps if you’re familiar with lead management and appointment booking systemsIndependent Contractor PerksPermanent work from homeHMO Coverage for eligible locationsImmediate hiringReminder:Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.ZR_28632_JOB