Job Description
🚨 We're Hiring: English-Speaking Customer Account RepresentativesJoin Concentrix – a global leader in customer experience solutions!💼 Account Overview• Industry: Telecom• Role: Customer Success & Inbound Upselling• Bonus: Attractive upsell bonus based on performance🧾 Job DescriptionAs a Customer Account Representative, you'll be the first point of contact for telecom customers, helping them resolve inquiries, troubleshoot issues, and ensure a smooth service experience. Your goal is to build trust, deliver solutions, and identify opportunities to recommend additional services that meet customer needs.This is an inbound role, meaning customers reach out to you — no cold calling. You'll focus on:• Providing excellent customer support• Ensuring customer satisfaction and retention• Identifying and offering relevant upgrades or add-ons• Meeting performance targets and earning upsell bonuses💬 Requirements• English proficiency: Minimum B2 level• Experience: Previous experience is a plus, but not mandatory• Education: Fresh graduates are highly encouraged to apply📍 Work Locations• 6th of October City• New Cairo 📋 Job Details• Shift system: Rotational shifts including weekends (24/7 operation)• Working hours: 9-hour shifts with a 1 hour 15-minute break• Military certificate: Required for male applicants🎁 Benefits• Comprehensive social & medical insurance• Transportation provided, including door-to-door service for female employees after 9 PM💰 Salary• Competitive monthly salary: EGP 18,000 – 20,000• Upsell bonus: Additional earnings
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