Customer Service Representative

Welcome Advisor - Fermoy Location: Fermoy From time to time, you may be asked to support the nearby branch in Little Island / Middleton, depending on business needs.PLEASE ONLY APPLY IF YOU CAN REALLY COMMUTE TO THAT LOCATION.Contract: 12-Month Fixed Term (with strong potential for extension)Partner: Bank of Ireland (via CPL)Salary: €29,000 per yearWorking Hours: Monday - Friday, Onsite 09:00 -17:00We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.Key ResponsibilitiesDeliver exceptional customer service (including cashier duties where required)Guide customers through self-service banking options such as Banking 365Manage customer flow and ensure a smooth branch experienceUpdate and maintain customer information on internal systemsHandle basic queries and issues confidently and escalate when necessaryShare customer insights to help improve service deliveryEmbrace change, innovation, and learning as part of your daily roleWhat Will Make You Stand OutA track record of excellent customer serviceStrong communication and teamwork skillsSelf-motivation with a drive to achieve goalsA curiosity for technology and openness to learning new systemsA genuine interest in growing your career with Bank of IrelandInterest in further study and professional development (APA or similar qualifications)If you’re ready to start a rewarding career journey with Bank of Ireland and CPL, apply today and take the first step toward building your future in banking!