Customer Service Representative

Company Description At Easy Export and Import Service Pvt Ltd, we specialize in facilitating the import of high-quality wholesale products directly from China. Our mission is to streamline the import process by offering comprehensive, end-to-end solutions, including supplier sourcing, quality control, logistics coordination, and customs clearance. With extensive expertise in international trade and a robust network of reliable suppliers, we ensure cost-effective, timely, and seamless imports tailored to meet your business requirements. Whether you’re a startup or an established enterprise, we empower you to diversify your product range and confidently enhance profitability. Role Description This is a full-time on-site role for a Customer Service Representative located in Kathmandu. The Customer Service Representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include resolving customer issues, providing timely assistance, and maintaining positive interactions with clients through various communication channels. Qualifications Customer Service Representatives and Customer Service skillsExperience in Customer Support and ensuring Customer SatisfactionAbility to enhance Customer Experience through positive interactionsExcellent written and verbal communication skillsProblem-solving and conflict resolution skillsAbility to work independently and collaborativelyPrevious experience in international trade or logistics is a plusBachelor's degree in Business, Communications, or related field