Customer Service Representative

About The RoleWe are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is critical in ensuring a high level of customer satisfaction by managing inquiries, processing orders, and coordinating with internal departments. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you!Key ResponsibilitiesProvide prompt, professional, and friendly customer support via phone and emailRespond to inquiries, concerns, and requests regarding products and servicesProcess orders, return authorizations, and other customer requests accuratelyReview purchase orders for discrepancies and ensure proper documentationManage field service requests from initiation to final processingMonitor and escalate orders on hold as neededHandle complaints and resolve issues efficientlyCoordinate with internal departments to meet customer needsProcess daily invoices and credit card paymentsDeposit checks and communicate with Gulf ARProvide backup support for the Administrative ManagerMaintain compliance with company policies and proceduresPerform additional duties as assignedRequired Skills & QualificationsHigh school diploma or equivalent required; Associate degree preferred3–5 years of customer service experience, preferably in a manufacturing environmentStrong verbal, written, and interpersonal communication skillsProficiency in Microsoft Office; experience with Microsoft Dynamics 365 Business Central is a plusAbility to multitask, stay organized, and work under pressureStrong attention to detail and accuracyPositive attitude and professional demeanorBasic math skills and ability to manage multiple projects simultaneouslyAbility to read and comprehend instructions and proceduresMust pass pre-employment screenings including background check, drug test, and MVRWhy Join Us?Supportive team environmentOpportunity to grow within the companyMake a meaningful impact on customer satisfactionApply today to become part of a team that values excellence, collaboration, and customer care.Powered by JazzHRDltMgsdndw