Customer Service Representative

Company Description ibex is an industry leader in business process outsourcing (BPO) and customer engagement solutions, delivering innovative services across digital marketing, online acquisition technology, and end-to-end customer management. Operating with a global CX delivery center model of 34 facilities worldwide, ibex enhances customer experiences for top companies in retail, e-commerce, healthcare, fintech, utilities, and logistics. With a team of over 30,000 employees and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually, boosting client revenue significantly. For more information, visit ibex.co and connect with us on LinkedIn. Role Description This is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product and service information, and ensuring customer satisfaction. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and escalating complex issues as needed. The role requires maintaining accurate records of customer interactions, coordinating with other departments, and following up on customer requests in a timely manner. Qualifications Excellent communication, interpersonal, and customer service skills.Proficiency in problem-solving and troubleshooting.Ability to handle high-volume customer interactions efficiently.Experience with CRM systems and customer service software.Strong organizational and multitasking abilities.Ability to work in a team-oriented environment.High school diploma or equivalent; college degree preferred.Previous experience in a customer service role is a plus.