Customer Service Representative

☎️ Customer Service Representative📍 Location: Singapore (On-site / Hybrid) 🕒 Employment Type: Full-time / Contract 💼 Level: Entry to Mid-LevelAbout the RoleWe are looking for a friendly, reliable, and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide accurate information, and ensure a positive customer experience through excellent communication and problem-solving skills.This role is perfect for someone who enjoys helping people and thrives in a fast-paced environment.🔧 Key ResponsibilitiesHandle customer inquiries via phone, email, chat, or in person in a timely and professional manner.Provide accurate information about products, services, and company policies.Resolve customer complaints and issues effectively and escalate complex cases when necessary.Maintain detailed and accurate records of customer interactions and transactions.Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.Collaborate with internal teams (sales, operations, technical support) to improve customer service quality.Contribute to process improvement by identifying recurring issues and suggesting solutions.Adhere to service standards, KPIs, and company procedures.✅ RequirementsGCE ‘O’ Level, Diploma, or equivalent qualification.1–3 years of experience in customer service, call center, or client support (fresh graduates welcome).Excellent communication and interpersonal skills.Strong problem-solving, patience, and conflict-resolution abilities.Proficient in Microsoft Office and comfortable with CRM systems (e.g., Salesforce, Zendesk, HubSpot).Positive attitude, team player, and ability to work under pressure.Bilingual proficiency in English and Mandarin (or other languages) is an advantage.🌟 What We OfferCompetitive salary and performance-based incentives.Comprehensive training and onboarding program.Supportive and customer-centric work environment.Opportunities for career growth and advancement.On-site or hybrid work flexibility (depending on role).